Tech Help Tickets
This is where you will go to submit a ticket for almost every technology support issue. There are a variety of help topics in the drop-down menu on the ticket form. Selecting the correct help topic will ensure that your ticket is addressed as quickly as possible. You do not need to know who to contact, all you need to do is select the issue closest to yours in the help topic drop-down list.
This page may be accessed from anywhere you have internet access.
Checking the Status of a Help Ticket
When you click the Submit button, you will get a page that shows your ticket number.
Save this ticket number. You can then log in to check the status of your ticket using the ticket number and your DCS Office365 email address.
To check the status of a ticket, go to Tech Help Tickets and select "Check Ticket Status." Enter your DCS email address and the ticket number, then click View Ticket.
The DCS Technology Department maintains accounts for "DCS User / Computer" login as well as "Office365 / Email." These account credentials are used to access a growing variety of sites and services. The passwords for both of these accounts are now synchronized and can be used interchangeably in most cases. Staff may reset this password yourselves.
It is your responsibility to keep your account credentials secret to deter unauthorized access to your accounts. Never provide your password in response to an email request. No one should ever request your password. No one else should ever know it.
How to Keep Your Microsoft Account Safe and Secure
Where can I use my DCS username and password?
Your username is your "@dcsms.org" email address. You will use this username for all of these sites and services." (Microsoft Single Sign On)
|Computer log-in||Email address & password||Email address & password|
|Office 365||Email address & password||Email address & password|
|Schoology||Email address & password||Email address & password|
|DCS_RADIUS Wi-Fi *||Username & password||Faculty Only|
|Linewize web filter *||Username & password||Username & password|
|MyVRSpot||Email address & password||Email address & password|
|SchoolinSites||Email address & password||Faculty only|
|Adobe Creative Cloud||Email address & password||Email address & password|
* For DCS_RADIUS and Linewize login just use your simpe Username; the part of your email address before the @.
If you have set up Multi-Factor Authentication on your Office365 account you can reset your password by going to Office 365 Login, entering your email address, and clicking "Forgot my password." Follow the instructions to reset the password"
For other accounts' passwords please submit a ticket, select "Username / Passord Issues" as the "Help Topic," and select the apprrpriate "Account Type."
To change or reset your password:
If you can log in to your email:
Go to email and login with your computer password. Then go to your picture in the upper, right-hand corner, click it and go to "View Account."
From the Account overview, click "Change Password" on the Password tile. You can now change the password for Office 365, which will change your login for all of the above services.
If you cannot log in to your email:
Click the "Forgot my password" link on the login page after entering your email address. Then follow the recovery steps as you would for any online account.
For assistance with login issues for either of these accounts (and their related sites and services above), if you have already reset your password, please submit a Help Ticket. Select "Username / Password Issues" from the "Help Topic" drop-down list and ensure that you select the appropriate "Account Type" from the "Account Type" drop-down list.
What to do if you get a new phone and / or a different phone number.
Logging in to your Office 365 account requires (MFA) Multi-Factor Authentication if you are not on our
This security feature is in place to protect your Office 365 account from unauthorized access. Therefore, it may be easiest to edit these settings from a device connected to your school network.
Adding or Removing an authentication device from your account:
On the Security Info overview page you will see the devices listed for the "Default sign-in method" for your account. Here is where you change authentication devices and phone number when you get a new phone or change your phone number.
From the Account overview, click Security Info.
If you have a new phone, but the phone number has not changed:
- If you receive a text message for authentication: You do not need to do anything. The phone number is the same, so the message will come to the new phone.
- If you use the Microsoft Authenticator App: Install the Microsoft Authenticator App on the new device. Go to Security Info. Add the new device. Remove the old device.
If you have a new phone and a new phone number:
- If you receive a text message for authentication: Go to Security Info. Where your phone is listed, click change and edit the number.
- If you use the Microsoft Authenticator App: You must do both. Install Authenticator App. Add the new device as an auth method. Remove the old device. Change the phone number.
If you need further assistance, submit a help ticket. Select "Office365 / MFA Training" from the "Help Topic" drop-down menu and provide the requested information.
DCS User Accounts (Computer login and more...)
All staff, teachers, teacher assistants, and k-12th grade students have a DCS User / computer account.
Once you have initially logged in to your account and set your own password, you may then use that password you set to log in to your teacher website, MYVRSpot, DCS_RADIUS wi-fi at campuses, and other services.
You may use this account to log into any computer in the county. When you do so you will have access to your personal OneDrive (Windows only) as well as any resources deployed to you at your campus (shared folder, printers, etc.).
Everyone should log into computers as themselves for security and proper access to resources. You should not let anyone else know your password for this account as you are responsible for anything done logged in under this account. This is especially important now that your DCS User / Computer account and Office365 / Email account share a password.
This account is more than just access to school computers and the number of things for which it is used continues to grow.
Click here to see what you can access.
Resetting your passwordClick here for more information on resetting your DCS User Account password.
If you have issues using this login and have already reset your password, please submit a ticket. Select "Username / Password Issues" from the Help Topic dropdown list and "Computer" as the account type.
More information on Help Tickets
Office 365 / Email
All staff, teachers, teacher assistants, and k-12th grade students have an Office 365 account.
DeSoto County Schools provides you with an Office 365 account. In addition to Outlook for email, your Office 365 account includes OneDrive, Office Web Apps, Calendar, OneNote, Teams, and several other useful applications.
You must use your full email address (including the @dcsms.org) to log in to Office365 applications including Outlook (email) and Teams. If you have never logged in to Office365, or you have received a password reset, you must first login to Office365 in a web browser and set your own password. Only then can you use your newly set password to access your email in a mail client such as Outlook on a mobile device app.
Resetting your passwordClick here for more information on resetting your DCS User Account password.
Safari, Internet Explorer, and Edge are not suitable for accessing Office365 (including Teams).
Chrome and Firefox should both work fine. Chrome is recommended. The new Chromium Edge browser will work similarly to Chrome.
Just want to get to the settings page? Office 365 Security Settings page.
MFA is not enabled for student accounts at this time.
Your Office 365 account uses modern, multi-factor authentication and requires a device to be set up to authorize login requests.
There are a few options for authenticating these requests:
- Notifications through the Microsoft Authenticator App (recommended)
- Text message to a mobile device
- Phone call to a mobile device
- Phone call to a landline phone.
These are the options you will have for recovering your account. We recommend you check at least two (2) different methods: i.e alternate email and phone number
You must use the Microsoft Outlook app for Android or iOS to get emails on your phone or tablet. The built-in mail apps in Android and iOS are no longer supported.
Download Microsoft Authenticator App
Download Instructions for Authenticator
Download Microsoft Outlook App
Once you have followed the steps above:
- Add your school account to the Outlook App for iOS, or Android.
- How do I save my Outlook contacts to the default Contacts app?
Microsoft Authenticator App
Setting up the Microsoft Authenticator app or changing the phone number for authorization
This is the process for initial setup and if you change phones, but keep the same number
From your phone:
Open the Microsoft Authenticator app on your device.
Go to the menu and select "+ Add Account"
Select Work or school account
From a web browser on a computer:
Log in to your Office 365 account
Click on your name in the upper, right-hand corner, then select "My Account."
On the next page, under Security & Privacy, select "Manage Security & Privacy."
On the next page, select Additional Security verification, then Update your phone numbers used for account security.
Be sure to select "Notify me through app" from the dropdown at the top under "What's your preferred option?"
Click "Set up authenticator app" to get the QR code
You may delete the old instance of the authenticated phone from here.
Scan the QR code on the screen using the authenticator app on your phone.
Don't forget to save!!!
If you get a different phone number
You will probably no longer be able to access the authorization request sent to your old phone number.
Select "Username / Password Issues" from the Help Topic Dropdown.
Mention that your phone number has changed and include the new phone number. Your administrator will change the phone number associated with the account.
All kindergarten through 12th grade students have both a DCS User account (for computer access, wifi login, permissions grouping, and more) and an Office 365 Account for email, One Drive, Teams access, etc. The student accounts are very similar to the faculty accounts for familiarity and interoperability.
Student usernames follow the format 'firstname.lastname@example.org' - 2 letters and 6 numbers. The 2 letters are the initials of their first and last names and the 6 numbers are the last six digits of their lunch number for a total of 8 characters.
Example: If Amy King's lunch number is 1234567, her computer/wifi username is ak234567, and her email address is email@example.com
Student passwords are the school mascot plus their 6-digit birthdate in the format MMDDYY.
You must use your full email address (including the @dcsms.org) to log in to online applications including Schoology, Outlook (email), and most others.
Self-Service password reset is not enabled for students at this time. If you need assistance, please submit a help ticket. Select "Username / Password Issues" from the Help Topic drop-down list and "Email/Office365" as the Account Type.
More information on Help Tickets
Resetting your password
Self-Service password reset is not enabled for students at this time.Click here for more information on resetting your DCS User Account password.
The first time you log in (and every time thereafter until you complete the recovery configuration) you will be prompted to set a recovery cell phone number and / or alternate email address. You cannot reset the password yourself until this is done. This does not apply to student accounts at this time.
OneDrive and File Storage
Your computer should not be considered a safe place to store documents and data. In the event of catastrophic hard drive failure, infection from a variety of malicious software (viruses, spyware, ransomware, etc.), or a number of other possible issues, any data on the computer may be lost.
You've been provided one terabyte of cloud storage in the form of OneDrive with your Office 365 / email account. This is the appropriate place to save and access any important documents and data you may need.
This is Secure Storage for your own personal information and by default anyting saved there is accessible only by you. You may control the permissions and sharing settings on individual files and folders to allow others to access, view only, or edit items stored in your OneDrive.
Accessing Files in OneDrive
Via the Web
Manage your OneDrive through your Office365 online portal here. You can use the Word, PowerPoint, and Excel Web Apps to create and edit documents from any device.
This is your best bet from a Mac.
"O" Drive on Windows machines
When you log in to your computer you should see a script window briefly as the OneDrive Mapper runs. You will be prompted to enter your DCS email address and password.
There will be a progress bar in the lower, right-hand corner of your screen to let you know it is still running.
You will have to approve this sign in on your phone.
If, after you have entered your password, another password box pops up, the password you entered is incorrect. Try to login to your Office365 in a web browser to confirm that the password is still valid. If you cannot login either place, you need to have your password reset.
The blue progress bar in the lower, right-hand corner will disappear when the mapping is complete. At this point you should have a DCS_onedrive (O:) on your computer, which is your OneDrive file storage attached to your computer.
Open your File Explorer. In the left sidebar you should see This PC. Click on this to reveal your mapped drives.
Directly in Word, PowerPoint, and Excel
In the upper, right-hand corner of Word, PowerPoint, and Excel is a "Sign In" link. Click it, sign in with your Office365 / Email credentials, then you can save, open, and edit your documents directly from OneDrive in your installed Microsoft Office applications.
Mobile DevicesThere are also free apps from Microsoft for OneDrive in both the Apple Store and Google Play.
One Drive Tips
Rather than attaching copies of files to emails, you may send links to share documents in your OneDrive allowing multiple people access to view and or edit the same document. This has the benefit of allowing you one location to make changes to said document which would then be accessible by everyone with whom you have shared the link. Additionally, this is a way to share files which are too large to be attached to an email.
For more information on using OneDrive Microsoft has a selection of very short and concise videos: One Drive Training
New Teachers and Certified Staff click here to get started.
To get to your teacher website, go to your school's webpage and click "Login" in the upper, right-hand corner.
You log in to your DCS SCHOOLinSITES teacher page with your DCS Email Address.
Teacher Website Tutorials
Connecting to Wi-Fi
From a device assigned to you and managed by DeSoto County Schools
If this is not the case, your device may not be communicating properly with the management system.
If you have just received the device, restart the computer and log in with your DCS User account. Allow a half hour or so for the policies to synchronize and for everything to update. Then restart the computer and log in once more.
From a device you own that is not managed by DeSoto County Schools
To login to the Wifi from a personal or unmanaged wireless device (anything that doesn't automatically connect):
Select the DCS_Radius network.
Login using the username and password for your DCS User Account (computer login). This is the short form of your DCS User account name, which is your email address without the "@dcsms.org."
There is no simple passphrase for wifi access. You must use a username and password.
This is one reason personal printers cannot be connected to our wifi.
If you have trouble logging in to wifi, "forget" the connection in your wifi settings, then login.
Linewize Internet Filter Authentication
To check your authentication status in the Linewize Internet Filter, go to notpurple.com.
If you see this:
it means you are authenticated with Linewize and are being filtered by your user status.
If you see a block page:
you will see that your Username says "Not Authenticated". Click the Login link and enter the short form of your DCS User account name, which is your email address without the "@dcsms.org."
Once you are authenticated, you can see your status by going to my.linewize.net.
What to do if you still have issues
If, after the above steps, you are still unable to connect to Wi-Fi from your assigned device, please submit a Help Ticket so that your school Tech can assess the issue.
To submit a Help Ticket, go to Help Tickets, fill in the required information, and select "Internet / Network Problems" from the Help Topic drop-down selector. Complete the ticket by providing the required information.
In the ticket details box please add informtion from the right column of the block page including at least:
- The website address
- Policy Name
- any other data listed
Network settings for Android and Chromebook
Security: 802.1x EAP
EAP Method: PEAP
Phase 2 Authentication: MSCHAPV2 (may be under Advanced)
CA Certificate: Don't Validate or Do Not Check
Anonymouse Identity: Ignore / leave blank
Password: your account password
This certificate should not be needed on a school-asigned device. The certificate is made available here for instances in which it is needed on a personal device.
Installing the DCS_Radius Certificate (Android 11 and higher, Amazon Fire, etc.)
- Download the DCS_Radius Certificate above.
- The certificate cannot be installed by simply opening it. It must be installed from the system Settings. Go to Settings and search for the word certificates, then select "Install Network Certificates." At the bottom of that list, select "Install Network Cerificates" agaon and navigate to the dcsradiusca.crt file you downloaded (probably in your Downloads folder). Select that item and press Done.
- Name the certificate whatever you like. DCS Radius is fine. It will say "Wi-Fi certificate installed."
- Now you may go back to Wi-Fi networks, connect to DCS_RADIUS, and select the file you just named under the
Password Complexity Requirements
There are minimum requirements for password complexity which must be met when creating passwords. These are requirements for most systems, including DCS User Account (computer login) and Office365 (email). They are as follows:
- Minimum of 8 characters Must have 3 of the 4:
- Cannot contain part of your username
- Cannot be any of your previous 3 passwords
Click the start button - bottom left on the desktop
Locate and open "Printers and Scanners"
Scroll to the bottom of page:
Uncheck "Let Windows Manage my default printer"
Scroll up and under "Printer and Scanners" click on the printer you'd like make the default. After locating the printer you'd like to make default, click on Manage.
Choose "Set as Default"
The selected printer should now show up as the default choice in print dialogs. (Note: some applications allow for overriding this choice.)
- Secure printing - Your print job does not print until you are there to retrieve it. Printed documents do not sit in the output and cannot be viewed or moved by anyone else.
- Reduced waste - Documents are not printed until you are physically there to retrieve them. No more stacks of hundreds of sheets of printouts sitting on the device which will never be picked up.
- Consolidated printing - If you need to print multiple different documents you can do so from your computer and then relese them all at once. Additionally, if you decide you do not need one or more of those print jobs, you can simply elect to not release it. This can save paper and the unreleased print job will simply be removed from memory afer a few days.
- Redundant options - Let's say you have 3 copiers in a workroom and you print your job to copier #1. You get to the workroom and see that copier #1 is not working. No problem. You can then elect to release the print job from any other copier in that room.
- Accountability - These printing and duplication devices are provided for you to help you get your job done. Nonetheless, there may be times these resources are abused. Administrators can review unusual usage patterns and address issues with specific users. This helps to prevent blanket restrictions on everyone due to the actions of one or a few.
WITHIN THE FIRST 8 CHARACTERS
For example, Password1 will not work, because the numeral is the ninth character.
DeSoto County Schools provides printers and copiers through an exclusive contract with Logista. The provided printers and copiers are owned by Logista and they are responsible for the maintenance of these devices. If you have issues with the copiers or printers, please use the phone number or email address on the Logista label on the printer to submit a work order to have a Logista technician sent out.
How to set your default printer
Most printers are assigned to users and specific computers by your administrator. You should have access to the printers assigned to you when you log in to any DCS PC at any campus.
Follow the steps below on Windows 10 computers.
Managing / Releasing Print Jobs
Printing has long been one of our highest expenditures. We have systems in place to help mitigate those expenses and be as efficient as possible with supplies.
One such system is the print management currently implemented through Print Audit. Print jobs from your PC are sent to a print server and queued for printing on your available devices. The job is not printed until you go to the copier and release it using your PIN (Your PIN is the same as your Kronos ID you use at the time clock).
Once you send your print job to a copier, you may release the print job on any copier. It does not have to be the machine to which you sent it. If there are 3 copiers in a workroom and you send a print job to copier #1, you may release it on copier #1, #2, or #3. In fact, it does not have to be a copier in that room. Any copier on our network can be used to releasae a print job sent to any other copier. If you have a copier installed for your school, but are at a different school, you can send the print job to the one you have installed and release it from the copier at your current location.These features are not yet available from Mac OS X. We are working on covering them as well.
There are various benefits to this system including:
Printers not provided by DeSoto County Schools through Logista are not officially supported. The printing system provided through Logista allows us to save money on printing costs, materials, supplies, and maintenance time. One way this is achieved is in time saved by computer techs not having to troubleshoot a wide variety of consumer-grade printers. These home / consumer-grade printers often have no serviceable parts anyway. Your computer tech may install the printer drivers for you at their convenience. Other issues which computer techs must address will take precidence over personal printer installation.
Personal printers may not be connected to our network. They must be connected to your computer via USB. Not all printers come with a USB cable, so you may need to purchase a cable in order to use the device.
Frequently Asked Questions
Q: Why can't I login to my account (Office365, Email, Schoology, etc.)
A: The most likely answer is that you are not using your complete email address as your user name. If this is not the case, please submit a Tech Help Ticket. Select Username / Password Issues as the Help Topic and select the appropriate Account Type ("Email/Office365").
Q: What if I can log into my email, but cannot log in to Schoology?
A: Please submit a Tech Help Ticket. Select "Schoology Help Needed" as the Help Topic and complete the form.
Q: What if I cannot log into my email and I am using my full email address?
A: Try clicking the "Forgot my password" link beneath the password field. Otherwise, please submit a Tech Help Ticket. Select "Username / Password Issues" as the Help Topic. Select "Email/Office365" as the Account Type, then complete the form.
Q: Why can I not connect to the school WI-Fi on my personal device?
A: See here
Please check here for settings for specific devices, instructions on installing the certificate, and other Wi-Fi related information. For Android and Chromebook devices pay special attention to the "EAP Method," "Phase 2 Authentication," and "CA Certificate" settings.
Q: What's the deal with Chrome Extensions?A: Chrome Extensions are applications that run within the Google Chrome web browser. They are a favorite target of hackers since they are somewhat "hidden" within Chrome. Additionally, each extension runs as its own process "sandboxed" in Chrome. This is very resource intensive as each extension is another application constantly running in the background. We deploy the "Paper" extension to each computer in the district. The following extensions are available for each user to install on their own machine, if needed. Each extension you install will take up useful memory on your computer, so only install what you need.