DCS Technology Knowledge Base

Tech Help Tickets

Tech Help Tickets

This is where you will go to submit a ticket for almost every technology support issue. There are a variety of help topics in the drop-down menu on the ticket form. Selecting the correct help topic will ensure that your ticket is addressed as quickly as possible. You do not need to know who to contact, all you need to do is select the issue closest to yours in the help topic drop-down list.

This page may be accessed from anywhere you have internet access.

help topics

Checking the Status of a Help Ticket

When you click the Submit button, you will get a page that shows your ticket number.

ticket number

Save this ticket number. You can then log in to check the status of your ticket using the ticket number and your DCS Office365 email address.

To check the status of a ticket, go to Tech Help Tickets and select "Check Ticket Status." Enter your DCS email address and the ticket number, then click View Ticket.

check ticket status

Accounts (General)

The DCS Technology Department maintains accounts for "DCS User / Computer" login as well as "Office365 / Email." These account credentials are used to access a growing variety of sites and services. The passwords for both of these accounts are now synchronized and can be used interchangeably in most cases. Staff may reset this password yourselves.

It is your responsibility to keep your account credentials secret to deter unauthorized access to your accounts. Never provide your password in response to an email request. No one should ever request your password. No one else should ever know it.

How to Keep Your Microsoft Account Safe and Secure

Where can I use my DCS username and password?

Your username is your "@dcsms.org" email address. You will use this username for all of these sites and services."

System Name Faculty Students
Computer log-in Email address & password Email address & password
Office 365 Email address & password Email address & password
Schoology Email address & password Email address & password
MyVRSpot Email address & password Email address & password
SchoolinSites Email address & password Teacher Only log-in
Adobe Creative Cloud Email address & password Email address & password

To change or reset your password:

If you can log in to your email:

Go to email and login with your computer password. Then go to your picture in the upper, right-hand corner, click it and go to "View Account."

From the Account overview, click "Change Password" on the Password tile. You can now change the password for Office 365, which will change your login for all of the above services.

security info

If you cannot log in to your email:

Click the "Forgot my password" link on the login page after entering your email address. Then follow the recovery steps as you would for any online account.

reset password Office365

For assistance with login issues for either of these accounts (and their related sites and services above), if you have already reset your password, please submit a Help Ticket. Select "Username / Password Issues" from the "Help Topic" drop-down list and ensure that you select the appropriate "Account Type" from the "Account Type" drop-down list.

What to do if you get a new phone and / or a different phone number.

Logging in to your Office 365 account requires (MFA) Multi-Factor Authentication if you are not on our network.
This security feature is in place to protect your Office 365 account from unauthorized access. Therefore, it may be easiest to edit these settings from a device connected to your school network.

Adding or Removing an authentication device from your account:

On the Security Info overview page you will see the devices listed for the "Default sign-in method" for your account. Here is where you change authentication devices and phone number when you get a new phone or change your phone number.

From the Account overview, click Security Info.

o365 security info

If you have a new phone, but the phone number has not changed:

If you have a new phone and a new phone number:

If you need further assistance, submit a help ticket. Select "Office365 / MFA Training" from the "Help Topic" drop-down menu and provide the requested information.

DCS User Accounts (Computer login and more...)

All staff, teachers, teacher assistants, and k-12th grade students have a DCS User / computer account.

Once you have initially logged in to your account and set your own password, you may then use that password you set to log in to your teacher website, MYVRSpot, DCS_RADIUS wi-fi at campuses, and other services.

You may use this account to log into any computer in the county. When you do so you will have access to your personal OneDrive (Windows only) as well as any resources deployed to you at your campus (shared folder, printers, etc.).

Everyone should log into computers as themselves for security and proper access to resources. You should not let anyone else know your password for this account as you are responsible for anything done logged in under this account. This is especially important now that your DCS User / Computer account and Office365 / Email account share a password.

This account is more than just access to school computers and the number of things for which it is used continues to grow.

Click here to see what you can access.

Resetting your password
Click here for more information on resetting your DCS User Account password.

If you have issues using this login and have already reset your password, please submit a ticket. Select "Username / Password Issues" from the Help Topic dropdown list and "Computer" as the account type.

More information on Help Tickets

Office 365 / Email

All staff, teachers, teacher assistants, and k-12th grade students have an Office 365 account.

DeSoto County Schools provides you with an Office 365 account. In addition to Outlook for email, your Office 365 account includes OneDrive, Office Web Apps, Calendar, OneNote, Teams, and several other useful applications.

You must use your full email address (including the @dcsms.org) to log in to Office365 applications including Outlook (email) and Teams. If you have never logged in to Office365, or you have received a password reset, you must first login to Office365 in a web browser and set your own password. Only then can you use your newly set password to access your email in a mail client such as Outlook on a mobile device app.

Resetting your password
Click here for more information on resetting your DCS User Account password.

Safari, Internet Explorer, and Edge are not suitable for accessing Office365 (including Teams).

safari web browser internet explorer web browser edge web browser

Chrome and Firefox should both work fine. Chrome is recommended. The new Chromium Edge browser will work similarly to Chrome.

chrome web browser firefox web browser Chromium Edge web browser

Just want to get to the settings page? Office 365 Security Settings page.

MFA is not enabled for student accounts at this time.

Your Office 365 account uses modern, multi-factor authentication and requires a device to be set up to authorize login requests.

There are a few options for authenticating these requests:

These are the options you will have for recovering your account. We recommend you check at least two (2) different methods: i.e alternate email and phone number

security settings options

You must use the Microsoft Outlook app for Android or iOS to get emails on your phone or tablet. The built-in mail apps in Android and iOS are no longer supported.

Download Microsoft Authenticator App
Download Instructions for Authenticator
Download Microsoft Outlook App

Once you have followed the steps above:

  1. Add your school account to the Outlook App for iOS, or Android.
  2. How do I save my Outlook contacts to the default Contacts app?

Microsoft Authenticator App

Setting up the Microsoft Authenticator app or changing the phone number for authorization

This is the process for initial setup and if you change phones, but keep the same number

From your phone:

Open the Microsoft Authenticator app on your device.

Go to the menu and select "+ Add Account"

Select Work or school account

From a web browser on a computer:

Log in to your Office 365 account

Click on your name in the upper, right-hand corner, then select "My Account."

On the next page, under Security & Privacy, select "Manage Security & Privacy."

On the next page, select Additional Security verification, then Update your phone numbers used for account security.

Be sure to select "Notify me through app" from the dropdown at the top under "What's your preferred option?"

Click "Set up authenticator app" to get the QR code

You may delete the old instance of the authenticated phone from here.

Scan the QR code on the screen using the authenticator app on your phone.

Don't forget to save!!!

If you get a different phone number

You will probably no longer be able to access the authorization request sent to your old phone number.

Submit a ticket

Select "Username / Password Issues" from the Help Topic Dropdown.

Mention that your phone number has changed and include the new phone number. Your administrator will change the phone number associated with the account.

Student Accounts

All kindergarten through 12th grade students have both a DCS User account (for computer access, wifi login, permissions grouping, and more) and an Office 365 Account for email, One Drive, Teams access, etc. The student accounts are very similar to the faculty accounts for familiarity and interoperability.

Student usernames follow the format 'js234567@dcsms.org' - 2 letters and 6 numbers. The 2 letters are the initials of their first and last names and the 6 numbers are the last six digits of their lunch number for a total of 8 characters.

Example: If Amy King's lunch number is 1234567, her computer/wifi username is ak234567, and her email address is ak234567@dcsms.org

Student passwords are the school mascot plus their 6-digit birthdate in the format MMDDYY.

Example: Tigers030406

You must use your full email address (including the @dcsms.org) to log in to online applications including Schoology, Outlook (email), and most others.

Self-Service password reset is not enabled for students at this time. If you need assistance, please submit a help ticket. Select "Username / Password Issues" from the Help Topic drop-down list and "Email/Office365" as the Account Type.

More information on Help Tickets

Resetting your password

Self-Service password reset is not enabled for students at this time.

Click here for more information on resetting your DCS User Account password.

The first time you log in (and every time thereafter until you complete the recovery configuration) you will be prompted to set a recovery cell phone number and / or alternate email address. You cannot reset the password yourself until this is done. This does not apply to student accounts at this time.

OneDrive and File Storage

Your computer should not be considered a safe place to store documents and data. In the event of catastrophic hard drive failure, infection from a variety of malicious software (viruses, spyware, ransomware, etc.), or a number of other possible issues, any data on the computer may be lost.

You've been provided one terabyte of cloud storage in the form of OneDrive with your Office 365 / email account. This is the appropriate place to save and access any important documents and data you may need.

This is Secure Storage for your own personal information and by default anyting saved there is accessible only by you. You may control the permissions and sharing settings on individual files and folders to allow others to access, view only, or edit items stored in your OneDrive.

Accessing Files in OneDrive

Via the Web

Manage your OneDrive through your Office365 online portal here. You can use the Word, PowerPoint, and Excel Web Apps to create and edit documents from any device.

This is your best bet from a Mac.

"O" Drive on Windows machines

When you log in to your computer you should see a script window briefly as the OneDrive Mapper runs. You will be prompted to enter your DCS email address and password.

OneDrive Mapper login

There will be a progress bar in the lower, right-hand corner of your screen to let you know it is still running.

OneDrive Mapper progress bar

You will have to approve this sign in on your phone.

If, after you have entered your password, another password box pops up, the password you entered is incorrect. Try to login to your Office365 in a web browser to confirm that the password is still valid. If you cannot login either place, you need to have your password reset.

The blue progress bar in the lower, right-hand corner will disappear when the mapping is complete. At this point you should have a DCS_onedrive (O:) on your computer, which is your OneDrive file storage attached to your computer.

Open your File Explorer. In the left sidebar you should see This PC. Click on this to reveal your mapped drives.

OneDrive in File Explorer

Directly in Word, PowerPoint, and Excel

In the upper, right-hand corner of Word, PowerPoint, and Excel is a "Sign In" link. Click it, sign in with your Office365 / Email credentials, then you can save, open, and edit your documents directly from OneDrive in your installed Microsoft Office applications.

Mobile Devices

There are also free apps from Microsoft for OneDrive in both the Apple Store and Google Play.

One Drive Tips

Rather than attaching copies of files to emails, you may send links to share documents in your OneDrive allowing multiple people access to view and or edit the same document. This has the benefit of allowing you one location to make changes to said document which would then be accessible by everyone with whom you have shared the link. Additionally, this is a way to share files which are too large to be attached to an email.

For more information on using OneDrive Microsoft has a selection of very short and concise videos: One Drive Training

Teacher Websites

New Teachers and Certified Staff click here to get started.

To get to your teacher website, go to your school's webpage and click "Login" in the upper, right-hand corner.


You log in to your DCS SCHOOLinSITES teacher page with your DCS Email Address.

Find your Webmaster

Teacher Website Tutorials

Creating your teacher Website

Webmasters Mediaspot

Teachers Mediaspot

Teacher Website How-to Videos

Wi-Fi Access

Connecting to Wi-Fi

To login to the Wifi from a personal or unmanaged wireless device (anything that doesn't automatically connect):

Select the DCS_Radius network.
Login using the username and password for your DCS User Account (computer login).

There is no simple passphrase for wifi access. You must use a username and password.

This is one reason personal printers cannot be connected to our wifi.

If you have trouble logging in to wifi, "forget" the connection in your wifi settings, then login.

This will get you connected to our Wi-Fi. However, you will still need the Securly SSL Certificate in order to access web pages where the address begins with https:// or has a

Network settings for Android and Chromebook

Security: 802.1x EAP
EAP Method: PEAP
Phase 2 Authentication: MSCHAPV2 (may be under Advanced)
CA Certificate: Don't Validate or Do Not Check
Identity: your.username
Anonymouse Identity: Ignore / leave blank
Password: your account password
Domain: dcsms.org


For Android versions 11 and higher: You cannot select CA Certificate: Don't Validate or Do Not Check (It will say "CA Certificate must be selected."). You must download the DCS_Radius Certificate below, install it, and select that certificate under this CA Certificate section.

Once you have connected, if you need the Securly Certificate, you may download it directly to your device. If you are asked for a passcode or PIN, it wants the passcode or PIN you have set up for your device.



Installing the Security Certificate

Android - Install Securly certificate

Download the certificate, select to use it for VPN and Apps, name it (Securly is fine) and click Ok.

install android certificate
iOS - Install Securly certificate

It is important to mention that accessing and downloading this cert from any other browser other than Safari will result in an error. Using Safari when downloading and installing the cert will create installation prompts for the certificate.

To install the Securly SSL certificate:

  1. Download the certificate, click on the downloaded file, and press the Install button.

  2. install cert 1
  3. You will be prompted with a warning message that says, "Installing this profile will change settings on your iPad." Press the Install Now button.

  4. install cert 2
  5. The certificate will continue to install. Once it has finished you will be presented with the following screen.

  6. install cert 3
  7. You can exit this screen by pressing the Done button in the top right-hand corner.

  8. Next, you need to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings.

  9. General_About_Certficate_settings
  10. Click on the toggle next to *.securly.com

  11. Click_enable_full_trust_for_root_certficates
  12. Click Continue.

  13. Root_Certficate_install
*.securly.com should be fully trusted and working. Visiting HTTPS sites like google.com will now work correctly.
procedure animated gif
Windows - Install Securly certificate

Download the Securly Security certificate using the green Download link above. Double-click it to run. Click install certificate.

install certificate windows 1

Select Local Machine and click Next.

install certificate windows 2

Select - Place all certificates in the following store.

Click Browse and select Trusted Root Certification Authorities.

install certificate windows 3

Click Next, then Finish. You should get a popup that says the install was successful.

Mac OS X - Install Securly certificate
  1. Download the Securly certificate CRT file.
  2. Navigate to Finder > Applications > Utilities > Keychain Access
  3. Select ‘System’ in the left-hand column.
  4. Open ‘File > Import Items’ and import the ‘securly_SHA-256.crt’ files into the ‘System’ keychain.
  5. The certificate should now show with a red X. That means it is untrusted. To provide trust, double-click the *.securly.com certificate. Under "Trust", change the setting at the top (When using this certificate) to "Always Trust".
animation of installation
Firefox - Import Securly certificate

Download the certificate above.

Open Firefox.

Click the hamburger menu at the top-right of the screen and select "Options"

firefox certificate install 1

Select "Privacy & Security"

firefox certificate install 2

Scroll to the bottom of the page under "Security" and "Certificates" and select "View Certificates"

firefox certificate install 3

In the "Certificate Manager" popup window, ensure the "Authorities" section is selected. Then, click "Import".

firefox certificate install 4

This will bring up a file selector where you can select the certificate you downloaded previously. Select the certificate and click "Open"

firefox certificate install 5

Click Open and you should get a successful message.

Chromebook - Install Securly certificate

1. Download the certificate.

2. On the chrome://settings page scroll down to ‘Advanced’.

chromeos certificate install 1

3. Under ‘Privacy and Security’ click ‘Manage Certificates’.

chromeos certificate install 2

4. On the popup that is launched, select the ‘Trusted Root Certification Authorities’ tab and then click ‘Import’.

chromeos certificate install 3

5. A certificate import wizard is launched. Select the file downloaded in step 1 and finish the wizard.

6. The installed certificate will be displayed under the ‘Trusted Root Certification Authorities’ tab.

chromeos certificate install 4

Installing the DCS_Radius Certificate (Android 11 and higher, Amazon Fire, etc.)

Password Complexity Requirements

There are minimum requirements for password complexity which must be met when creating passwords. These are requirements for most systems, including DCS User Account (computer login) and Office365 (email). They are as follows:

  1. Minimum of 8 characters
  2. Must have 3 of the 4:
    Uppercase letters
    Lowercase letters

    For example, Password1 will not work, because the numeral is the ninth character.

  3. Cannot contain part of your username
  4. Cannot be any of your previous 3 passwords


DeSoto County Schools provides printers and copiers through an exclusive contract with Logista. The provided printers and copiers are owned by Logista and they are responsible for the maintenance of these devices. If you have issues with the copiers or printers, please use the phone number or email address on the Logista label on the printer to submit a work order to have a Logista technician sent out.

How to set your default printer

Most printers are assigned to users and specific computers by your administrator. You should have access to the printers assigned to you when you log in to any DCS PC at any campus.

Follow the steps below on Windows 10 computers.

  1. Click the start button - bottom left on the desktop

    start menu screenshot
  2. Type "Printer"

  3. Locate and open "Printers and Scanners"

    printer and scanners screenshot
  4. Scroll to the bottom of page:

  5. Uncheck "Let Windows Manage my default printer"

    check box screenshot
  6. Scroll up and under "Printer and Scanners" click on the printer you'd like make the default. After locating the printer you'd like to make default, click on Manage.

    manage printer screenshot
  7. Choose "Set as Default"

    set default printer screenshot
  8. The selected printer should now show up as the default choice in print dialogs. (Note: some applications allow for overriding this choice.)

Managing / Releasing Print Jobs

Printing has long been one of our highest expenditures. We have systems in place to help mitigate those expenses and be as efficient as possible with supplies.

One such system is the print management currently implemented through Print Audit. Print jobs from your PC are sent to a print server and queued for printing on your available devices. The job is not printed until you go to the copier and release it using your PIN (Your PIN is the same as your Kronos ID you use at the time clock).

Once you send your print job to a copier, you may release the print job on any copier. It does not have to be the machine to which you sent it. If there are 3 copiers in a workroom and you send a print job to copier #1, you may release it on copier #1, #2, or #3. In fact, it does not have to be a copier in that room. Any copier on our network can be used to releasae a print job sent to any other copier. If you have a copier installed for your school, but are at a different school, you can send the print job to the one you have installed and release it from the copier at your current location.

These features are not yet available from Mac OS X. We are working on covering them as well.

There are various benefits to this system including:

Personal Printers

Printers not provided by DeSoto County Schools through Logista are not officially supported. The printing system provided through Logista allows us to save money on printing costs, materials, supplies, and maintenance time. One way this is achieved is in time saved by computer techs not having to troubleshoot a wide variety of consumer-grade printers. These home / consumer-grade printers often have no serviceable parts anyway. Your computer tech may install the printer drivers for you at their convenience. Other issues which computer techs must address will take precidence over personal printer installation.

Personal printers may not be connected to our network. They must be connected to your computer via USB. Not all printers come with a USB cable, so you may need to purchase a cable in order to use the device.

Frequently Asked Questions

Q: Why can't I login to my account (Office365, Email, Schoology, etc.)

A: The most likely answer is that you are not using your complete email address as your user name. If this is not the case, please submit a Tech Help Ticket. Select Username / Password Issues as the Help Topic and select the appropriate Account Type.

Q: What if I can log into my email, but cannot log in to Schoology?

A: Please submit a Tech Help Ticket. Select "Schoology Help Needed" as the Help Topic and complete the form.

Q: What if I cannot log into my email and I am using my full email address?

A: Please submit a Tech Help Ticket. Select "Username / Password Issues" as the Help Topic. Select "Email/Office365" as the Account Type, then complete the form.

Q: Why can I not connect to the school WI-Fi on my personal device?

A: Making use of our Wi-Fi requires three things:

Please check here for settings for specific devices, instructions on installing the certificate, and other Wi-Fi related information. For Android and Chromebook devices pay special attention to the "EAP Method," "Phase 2 Authentication," and "CA Certificate" settings.